Refund and Returns Policy

Last updated: September 2026

At WoofNook, we want you to be happy with your purchase. If you have any problem with your order, please contact us at info@woofnook.es and we will do our best to help you.

1. Right of Withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to applicable legal exceptions.

The withdrawal period begins on the day you, or a person designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, contact us at:

Email: info@woofnook.es

Please include your order number and clearly state that you wish to withdraw from the purchase.

After notifying us of your withdrawal, you must return the product within the applicable legal period.

2. Condition of Returned Products

Returned products should, where reasonably possible, be in their original condition and packaging.

You may inspect the product as you would reasonably be able to do in a physical store. However, you may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including products that are made according to the customer's specifications or personalized, or other legally exempt products.

3. Return Shipping

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning a product when exercising the right of withdrawal.

Before sending any return, please contact info@woofnook.es to receive the appropriate return instructions.

Do not send a return directly to the supplier or to an address obtained from the product packaging without first contacting WoofNook.

4. Refunds

Once we receive the returned product, or receive sufficient evidence that it has been returned, we will process the applicable refund in accordance with applicable law.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where applicable, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back.

Where the law requires us to reimburse the standard delivery cost originally paid by the customer, this will be included in the refund. Any additional cost resulting from choosing a more expensive delivery option will not be reimbursed where permitted by law.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from the product you ordered, please contact us at info@woofnook.es as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Photos or videos showing the product and, where relevant, the packaging

We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include a replacement, repair, refund or another remedy required by law.

6. Products That Do Not Meet Your Expectations

If you simply change your mind about a purchase, the applicable statutory right of withdrawal described above will apply where available.

Products must not be returned simply by sending them to the supplier. Please contact WoofNook first so that we can provide the correct return instructions.

7. Non-Delivery or Lost Packages

If your order does not arrive within the expected delivery period, please contact us at info@woofnook.es.

We will investigate the shipment and work with the relevant shipping provider or fulfillment partner to resolve the issue.

8. Contact Us

For any questions regarding returns, refunds or problems with an order, contact:

WoofNook
Email: info@woofnook.es
Website: https://woofnook.es