Shipping Policy

Last updated: September 2026

At WoofNook, we work with trusted third-party suppliers and fulfillment partners to ship products directly to our customers. This allows us to offer a wide selection of pet products without maintaining our own warehouse.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery Times

Delivery times vary depending on the destination, product and shipping method selected.

Estimated delivery times are provided during checkout where available.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs procedures, weather, holidays, high order volumes or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Available shipping methods and prices may vary depending on the destination and products included in your order.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided when placing your order.

Tracking information may take some time to become active after the order has been shipped.

If you have not received tracking information or have questions about your shipment, please contact us at info@woofnook.es.

Multiple Products and Separate Shipments

If your order contains multiple products, they may be shipped separately depending on product availability and fulfillment location.

This means that you may receive more than one package for a single order.

You will not be charged additional shipping costs because an order is shipped in multiple packages unless otherwise stated at checkout.

Delivery Problems

Please make sure that your shipping address is correct before completing your purchase.

If your package is delayed, lost, damaged or delivered incorrectly, please contact us at info@woofnook.es so that we can review the situation and assist you.

If your order arrives damaged, we recommend contacting us as soon as possible and providing photographs of the package and product.

Customs and Import Charges

Depending on the destination and applicable laws, orders may be subject to customs procedures, taxes or other charges.

Any applicable charges that are the customer's legal responsibility will be handled according to the laws and regulations of the destination country.

Contact

If you have any questions about shipping or your order, please contact us:

WoofNook
Email: info@woofnook.es
Website: woofnook.es