Terms of Service

Last updated: September 2026

Welcome to WoofNook. By accessing or purchasing from our website, you agree to the following Terms of Service.

1. About WoofNook

WoofNook is an online pet products store operated from Spain.

We sell products for dogs, cats and other pet-related needs through our online store.

WoofNook uses a dropshipping fulfillment model. This means that some orders may be shipped directly to the customer from a third-party supplier or fulfillment facility.

2. Products

We make reasonable efforts to ensure that product descriptions, images, prices and product information are accurate.

Product colors, packaging, dimensions or appearance may occasionally differ slightly from the images shown on our website.

Product availability may change without notice.

3. Orders

Once you place an order, you will receive an order confirmation by email.

We reserve the right to cancel an order if a product is unavailable, if there is an obvious pricing or product information error, or if we reasonably suspect fraudulent activity.

If we cancel an order after payment has been made, the customer will receive a refund of the amount paid.

4. Prices and Payment

All prices are displayed in euros unless otherwise stated.

Shipping costs and any applicable taxes will be shown during checkout where applicable.

Payments are processed through the payment methods available on our website.

5. Shipping

Orders may be shipped directly from third-party suppliers or fulfillment facilities.

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, product availability and other circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address.

For more information, please see our Shipping Policy.

6. Returns and Refunds

We want our customers to have a positive shopping experience.

If you are not satisfied with your purchase, please contact us at info@woofnook.es as soon as possible.

Returns and refunds are handled according to our Refund and Returns Policy and applicable consumer protection laws.

Nothing in these Terms of Service limits any mandatory rights that consumers have under applicable Spanish or European Union law.

7. Product Safety

Customers should use products according to their intended purpose and follow any instructions provided with the product.

Pet products should be used with appropriate supervision when necessary.

WoofNook is not responsible for damage caused by misuse or improper use of a product.

8. Third-Party Services

WoofNook may use third-party services for payment processing, order fulfillment, shipping, website functionality and other services required to operate the store.

Some products may be fulfilled and shipped by third-party suppliers.

9. Website Use

You agree not to use the WoofNook website for unlawful purposes or in a way that could damage or interfere with the website.

All content on the website, including text, images, logos and graphics, is intended for use in connection with WoofNook and may not be reproduced without permission.

10. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page.

11. Contact

If you have any questions regarding these Terms of Service, an order or our products, please contact us:

WoofNook
Email: info@woofnook.es
Website: woofnook.es